Mr. Rooter Plumbing Customer Testimonials
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Plumber arrived after hours during a storm. I had sewage backing up into my basement at an alarming rate. I called & was sent a technician who arrived very quickly. There was sewage on my basement floor, but he had no problem getting in there to see what the problem was. After some looking around, the tech went outside and found that the city sewer line was backing up from the storms, and had made its way into my house. At that point there was nothing the plumber could do to stop it. I was not charged for him showing up after hours, which was a great relief since I am going to have to pay for all of this out of my own pocket. Mr. Rooter recommended a back-flow prevention system & I am going to have them out to give me a quote on that. The plumber was very honest and didn’t make up any extra services or try to milk money out of me. I appreciate his time spent at my house without charge (about an hour.) Because of his honesty and professionalism, I am now considering using him for a much higher-priced (but needed) service. This is how business should be earned.
Technician did an awesome job! He was superb! A great worker & I appreciate all of his help.
Mr. Rooter’s plumber installed a new toilet for me and also explained why I was having trouble with all 3 toilets installed in my house. He did a beautiful, quick job and even kept my house clean. He arrived on time and even smelled good! He installed a new toilet and explained why I have been having problems. He saved a new arm and a new toilet seat that I had purchased, totally cleaned up after himself and then went on to look at every plumbing installation in the house to make sure that they were all functioning properly. Couldn’t ask for more!
I called in the morning & they said they would have someone out between 2-4. Their office called me around 1:30 to inform me who my technician would be and that he would be at my house in about 30 minutes. This was quite a surprise to me. Normally when I get a window of time from a service company I get a call at the end of the window stating that they are running late (which eats up more of my day). It was very refreshing to have a service company call at the beginning of the window & then show up on time! The technician came in, looked at the water heater and gave me 2 different pricing options (one including a new valve). I went with option number two (new valve as well) and he got to work. He removed the old unit & got the new one installed in no time. He even hauled away the old water heater! Outstanding, professional service with no snags at all. I will not think twice about calling them again. Thank you Mr. Rooter!
The technician came on time and seemed very knowledgeable. The tech took care of my problem quickly.